SHIPPING POLICY

At Glatara, we want your order to arrive safely and as quickly as possible. Orders are carefully prepared and shipped from our U.S.-based fulfillment center.

ORDER PROCESSING

Orders are typically processed within 1–5 business days before they are shipped.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that orders may occasionally require additional processing time due to order volume, product availability, holidays, or other circumstances outside of our control.

SHIPPING WITHIN THE UNITED STATES

We currently ship to customers throughout the United States.

Standard U.S. shipping typically takes approximately 2–4 business days after your order has shipped.

Overall, please allow approximately 3–9 business days from the time your order is placed to delivery.

Delivery times are estimates and are not guaranteed.

TRACKING

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow some time for the carrier's tracking information to update after the package has been shipped.

SHIPPING DELAYS

While we do our best to ensure your order arrives within the estimated delivery window, Glatara is not responsible for delays caused by circumstances outside our control, including carrier delays, severe weather, holidays, incorrect or incomplete shipping information, or other unforeseen circumstances.

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your package, please contact us and we will do our best to assist you.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping information is correct before completing your order.

If you need to make a change to your shipping address, contact us as soon as possible.

Once an order has entered the fulfillment process, we may not be able to change the shipping address or cancel the order.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, defective, incorrect, or otherwise has an issue, please contact us as soon as possible with your order number and photographs of the product and packaging.

We will review the issue and work with you to determine the appropriate resolution.

Claims for damaged, defective, or incorrectly fulfilled products may be subject to a 30-day reporting period from delivery in accordance with our fulfillment partner's current policies.

INTERNATIONAL SHIPPING

At this time, our primary market is the United States.

International shipping may be available to selected countries depending on product and destination eligibility.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

International delivery times may also vary due to customs processing and other factors outside our control.

SHIPPING RATES

Shipping charges, when applicable, are displayed at checkout before your order is completed.

Shipping rates may vary depending on the destination, package weight, and shipping method selected.

CONTACT US

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

We are happy to help.